Farewell CFPB
Some personal news. Today is the day: Hello to my retirement. Ready to cross the finish line I joined CFPB […]
Web Governance Roadmap
For the life of this blog, I’ve been writing posts and articles that detail my web governance road-map. This is
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Going Paperless: Target the Waste
It seems that everyone everywhere is tightening their belt these days, so when budgets become a sensitive subject, I often
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Crowd-Source Your Requirements Gathering
In his book “The Wisdom of Crowds“, James Surowiecki observed that leaders run the risk of being all tactics and
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The Value of Key Performance Indicators: Unlock Your Data
At 10,000 feet, Web analytics attempts to answer questions about what your Web visitors are up to, and why your
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Seven Types of Waste
Toyota’s sudden acceleration woes, which led its CEO Akio Toyoda to appear before Congress to explain why the company’s famed
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Why Meetings Fail
We’ve all been in our share of badly run meetings that leave us scratching our heads about what the point
Web RFP Template
I designed this template for organizations and companies who are at the start of their Web development project and are
Usability Options to Fit Any Budget
Have you been thinking lately that it might be time to enjoy the benefits of website usability testing at your organization? There are many things to consider
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