Web Governance Roadmap

wizard_051121093613245_wideweb__300x282For the life of this blog I’ve been writing posts and articles that detail my web governance road-map. This is my approach to web governance and tracks with how I would evaluate a website governance system – assessing the governing processes, core processes and enabling processes. Together they combine to give you the web governance system where you are only as strong as your weakest link.

I thought it might be helpful to organize these posts as an index – so here you go. Let’s follow the yellow brick road!

The outline format shows the system as I envision it, along with the details that make up each part. Where I have links is where I’ve authored posts. If there isn’t a link yet, it means this is the topic of a future article.

As usual, I’d love to get your feedback – let me know where you see gaps or opportunities to round out my views.


Manage the Program

  1. A clear structure for monitoring operations
  2. Policy and Procedures

Plan and Execute

  1. Design Strategy Step-by-Step
  2. Planning | Congress Online: A Cautionary Tale
  3. Understand Your Audience

Measure – Monitor Program as a Routine Business

  1. Customer Satisfaction | All About Customer Satisfaction
  2. Heuristic | Why Web Scorecards Rock
  3. Usability Testing | Usability Testing: Options to Fit Any Budget
  4. Comparison Benchmarks and KPIs | The Value of Key Performance Indicators
  5. Regular Audits | Five Magic Interview Questions
  6. Improve Services | Review Your Team’s Performance


Provide Valuable Content

  1. Confidence
    • Ease of Use
    • Readable
    • Look and Feel
    • Link Behavior
  2. Transparency | The Next Administration and the Internet
  3. Trust
  4. Quality: Improve Content | The Need to Weed

Help People Find Information

  1. Navigation | It’s All About Navigation
  2. Search | My Sweet 16 SEO Tips
  3. Efficiency
  4. Marketing
  5. Access and Sharing

Do the Feedback Loop

  1. User Help | Actionable Instructions
  2. Workflow
  3. Communications


Care for People

  1. Staffing
  2. Training | Web Training Checklist
  3. Content Help
  4. Recognition, Rewards, Sanctions

IT Support

  1. Publishing Tool
  2. Requirements Gathering | Crowd-Source Your Requirements
  3. Specifications on Requirements

Provide Infrastructure

  1. Site Performance
  2. Platform Hosting| How to Pick a Web Host: 8 Factors
  3. Domain Administration

Resource Management

  1. Control Spending | Go Paperless!
  2. Enterprise Architecture
  3. Budget
  4. Acquisition | Model Web RFP