Case Study: FCC New Media Training – single session
CHALLENGE:
The Federal Communications Commission’s Web team leadership identified a need to inform their DC-area Web publishers about federal guidelines and regulations for websites, as well as low-cost and no-cost tools they could use to improve their operations and management of the site.
SOLUTION:
The training occurred at a regular meeting of all their Webmasters in the DC Headquarters. My audience consisted of staff who maintain and support the FCC website. My workshop provided an overview of federal Web standards, guidelines, and governance principles. The goal was to enhance the FCC’s understanding of federal policies, enabling it to assess its own alignment with these goals and requirements more effectively.
Using my knowledge of the federal Web content guidelines and regulations, I prepared a custom-built single training session to share with the group. This training covered the landscape of the guidelines’ genesis, including tips on how to comply and resources on where to find more information. Additionally, I led a discussion about low-cost and no-cost tools that they could integrate into their Web management operations.
Each participant received a review of the fundamentals of Web governance and federal guidelines, a tour, references to online tools, and a workshop element using materials provided by the instructor.
The presentation included:
- Guidelines for Web governance that address how to make sure the site remains current
- Methods to test what exists on the site and stem duplication
- How to integrate OMB’s new policies for federal agency public websites into website management workflow
- Information on automated methods of compliance with OMB guidelines and building scorecard tools
RESULTS:
The training session was broadcast to both off-site and in-house audiences via video. This video was put in their training library. Those who attended the training provided their evaluations at the conclusion and rated the session highly.
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