Congress Online: A Cautionary Tale for Enterprise Web Managers

East side of the US Capitol building. House of Representatives is in the lower-left.

I have just finished reading the Congressional Management Foundation June 2008 draft report “Communicating with Congress” and want to salute the organization and contributors for collaborating on stage-setting research to help lawmakers blaze the next trail in constituent communications.

While the findings related to grassroots advocacy and trust – showcasing a disconnect between the advocacy organizations, lawmakers and citizens — what struck me as the most important part of the study was classic disconnect between Congress’s reputation and the behavior of specific offices. The lessons here hold power for all large decentralized organizations hoping to up their game in web technology.
Continue reading “Congress Online: A Cautionary Tale for Enterprise Web Managers”

Web Governance Defined

dataWeb governance has become a popular term with many web managers. Unfortunately some think of it as the Holy Grail or mega-problem solver that magically fixes broken web teams.  Imagine a world where you had an early alert system to give you warning about when it was time to tinker with the site’s interface, make adjustments in staffing, allocate resources or shift program management focus.

While this vision is a worthy “future state” to aspire to, where web governance earns its spurs is as a term to describe the current state of your web team operations.
Continue reading “Web Governance Defined”