I have just finished reading the Congressional Management Foundation June 2008 draft report “Communicating with Congress” and want to salute the organization and contributors for collaborating on stage-setting research to help lawmakers blaze the next trail in constituent communications.
While the findings related to grassroots advocacy and trust – showcasing a disconnect between the advocacy organizations, lawmakers and citizens — what struck me as the most important part of the study was classic disconnect between Congress’s reputation and the behavior of specific offices. The lessons here hold power for all large decentralized organizations hoping to up their game in web technology.
Continue reading “Congress Online: A Cautionary Tale for Enterprise Web Managers”