Set Key Performance Indicators
Typically available in dashboards, KPIs provide executives and stakeholder audiences with a Web performance scorecard. 
Conduct a 360° Web AuditBenchmark your site against a checklist of best practices for governing, core and enabling processes. A roadmap to success!
Usability Testing: Top Task Tune-up.
Using our knowledge of task analysis and the latest testing tools, we'll test your site with representative users doing the critical tasks which attract them to your site. Rule Number One: Don't Annoy your Users!
Using our knowledge of task analysis and the latest testing tools, we'll test your site with representative users doing the critical tasks which attract them to your site. Rule Number One: Don't Annoy your Users!
Communication Training: Message Development & Delivery
Are you are in charge of media relations for your organization and want a refresher on the latest tips and techniques to be more effective on your job? Need to teach others in your organization to enhance their interview or presentation skills? Ask About Our Communication Training.
Are you are in charge of media relations for your organization and want a refresher on the latest tips and techniques to be more effective on your job? Need to teach others in your organization to enhance their interview or presentation skills? Ask About Our Communication Training.
We are eager to share our knowledge and skills to help you deliver high-impact online and offline communications.
- 360° Web Audits
- Web Governance Consulting
- Customer Carewords
- Customer Carewords Index
- Expert Reviews: Web Scorecards
- Web Blueprint Package
- Top Task Tune-up
- Communication Training
- Message Development
- Writing for the Web
- Communication Plans
- Web KPI Program
- Web Analyst Package
- Marketing: Brand + Identity
- Web Production + Design
- Help Desk Tune-up
Ignoring feedback is risky.
Did you know 26 of every 27 consumers who have a bad experience fail to report it, 90 percent of those who complain don’t return and 13 percent share the bad news with 20 or more people? The lesson: if a problem is reported, listen and fix it!
Did you know 26 of every 27 consumers who have a bad experience fail to report it, 90 percent of those who complain don’t return and 13 percent share the bad news with 20 or more people? The lesson: if a problem is reported, listen and fix it!
