Management Review

The Operations and Management of Clearinghouses and Hotlines at the US Department of Energy

Author: Kathy McShea
Published: November, 2008

This management review, originally published in May 2000, tackled the issue of proliferating document clearinghouses and toll free call centers at the US Department of Energy. It was a first of its kind agency review of how it spends its consumer information resources and what the customer experience was when navigating existing information delivery systems.

Pages: 110

Operations and Management of DOE Clearinghouses and Hotlines

 

RATE THIS ARTICLE: