We did the field work for a first-of-its-kind Web management audit at the World Bank and IFC.
As an Internal Auditing Division consultant, we developed a comprehensive methodology to evaluate the effectiveness of the organization’s Web site management. The scope of work included an expert "heuristic" review of sample sites and pages, in-depth interviews with key managers plus an analysis of the organizational structure and program documentation. A stakeholder survey also provided insights.
The final reports served as the foundation of the official audit presented to the organization’s leadership.
User-Advocacy Makes an Impact at the USAF.Working as the primary user experience and usability advocate at HQ, our expertise in federal content management and citizen service level guidelines made a difference. We championed enhancing usability and service level agreement standards for the USAF Intranet, called the AF Portal, across Web and phone channels.
A Business Web Site Jump-Starts Sales. The Customer Carewords™ team worked with an International manufacturer of audio and video products for use at home, in the car and in business environments. The results boosted sales on an underperforming site.
Web Standards.When the FCC needed to brief their Web team on federal Web standards, they turned to our firm.
Politemps & Capitol Works. This DC based staffing firm turned to us to refresh their logos and brochures.
DNC Ethnic Outreach. Over two campaign cycles, our firm provided the posters for the political unit's ethnic outreach efforts.
Web site Design: American Income Life wanted to reach out to the progressive community with a Web site to promote insurance products.
