My Sweet 16 SEO Tips
(October, 2009) Is your Web site search-engine friendly? Examine my list of the top 16 things you should do to make your content be found online and see how you stack up...

Five Magic Interview Questions
(May, 2009) Some years ago, I ran across a list of what I consider to be the most eye-opening interview questions on the planet. These questions never fail me. They consistently open up the conversation into nooks that produce insightful and interesting commentary...

Why Meetings Fail
(March, 2009) If you want to be a change agent you need to master running successful meetings. This tip sheet shares insights into defining what type of meeting you are in, deciding if the meeting is necessary and licking the all important question of timing...

Crisis Communicator's Survivor's Guide
(February, 2009) Here we offer 10 tips to avoid a PR crisis. These pearls of wisdom have been collected through my years in the business and are summed up in a quick post. Did I miss anything? Comment and let me know...

How to Review Your Team's Performance
(December, 2008) If you need to know how to review your team's performance so you can map a strategic plan for change, we've got just the tool you need. It is based on a tool used by the Canadian Government for evaluating service improvement initiatives.

How I Can Help You ACE your Presentation
(October, 2008) A winning presentation means you speak with authority, concern and enthusiasm. I outline my favorite technique for teaching executives how to give better on-their-feet presentations for interviews, public speaking and organizational meetings.

eGov Chatter: My Top 15 Take-Aways from the UPA Conference
(July, 2008) Learn all the best gossip from the egov track at the 2008 Usability Professionals Association. Tips on trends federal Web managers are watching, what's next and more.

Writing Actionable Instructions
(June, 2008) There are six steps to writing instructions that make them actionable and help the reader avoid mistakes. How does your online support measure up against the checklist?

It's All About Navigation
(March, 2008) Follow the LATCH rules and you are on your way to having a predictable and consistent navigation structure. When visitors can find your content, you are on your way to a high-performing site.