A How-to Guide for Service Improvement Initiatives

Reviewed by: Kathy McShea
Posted: May, 2009

Canada has been a pioneer when it comes to transforming it's government agencies to be more responsive to citizens. This manual is a how-to guide with a framework to bring to your organizaiton and a step-by-step approach to changing how they do business with the public. This is published by the Institute for Citizen Centred Service (ICCS).

A How-to Guide for Service Improvement Initiatives (PDF)

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