Buzz

bumble beeIn the Buzz Section
Articles My monthly rant on Web management ideas...
Bookshelf My favorite recommended reading...
Hot tips eGov chatter, actionable instructions, LATCH...
Web resources Web RFP, Web 2.0, Web templates...

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tin cansTestimonials: Read What They are Saying...
Read about what some of our customers and training participants have said about working with Emerald Strategies, Inc.

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Featured Articles
The Power of Story-telling (September, 2009)
All About Customer Satisfaction Surveys (August, 2009)
Web Training Program Checklist (July, 2009)
Nine Tribes of the Internet (June, 2009)
Going Paperless (May, 2009)
The Need to Weed (April, 2009)

Bookshelf

We are pleased to point the way to some recommended reading on a number of topics we think you'll find relevant.



Hot Tips
It's Not Your Fault.

Online help needs some help. More often than not, the content is poorly written and hard to follow. If those in charge followed the six part checklist for actionable instructions, we could make online help alot easier to deal with.

 

And BTW, if you label it TIPS instead of HELP or SUPPORT your traffic will skyrocket...

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